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Vivocha

Vivocha enables companies to engage with their clients via live chat, voice calls, and video interactions, boosting support and teamwork among different departm...

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Vivocha enables companies to engage with their clients via live chat, voice calls, and video interactions, boosting support and teamwork among different departm...

Watch Demo Get Pricing
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Product Overview

Vivocha enables companies to engage with their clients via live chat, voice calls, and video interactions, boosting support and teamwork among different departments. While its AI automation features are somewhat limited, it still delivers dependable communication tools. In summary, this platform is well-suited for e-commerce businesses, customer service departments, and medium to large organizations seeking cohesive and integrated engagement solutions.

Product Details

What Is Vivocha?

Vivocha represents a cutting-edge platform for customer engagement, crafted to assist businesses in elevating their customer support and improving interactions directly on their websites or mobile applications. With essential functionalities like video chat and co-browsing, it fosters human connections and optimizes support efficiency by giving agents visibility into the customer's screen. This platform facilitates proactive assistance from agents, guided by customizable rules, thereby tackling the issue of passive support and promoting greater customer loyalty and retention across all types of businesses.

Vivocha Pricing

The pricing structure for Vivocha is tailored to meet the unique needs of each organization, beginning at $52 per user per month, along with an option for a free trial. You can request a customized quote for Vivocha that aligns with your specific requirements.

Note: The pricing information has been obtained from third-party sources and may be subject to change.

Vivocha Integrations

Vivocha offers integration capabilities with:

  • Zendesk

  • Magento

  • AVAYA

  • Cisco

  • Eptica

  • Enghouse Interactive

Schedule a complimentary demo of Vivocha to discover more about the available integrations.

Who Is Vivocha For?

This platform is well-suited for a diverse array of industries, including:

  • Financial services

  • Telecommunications

  • Travel and Tourism

  • Retail and Consumer goods

  • Energy and Utilities

  • Business and Support services

  • Media

Is Vivocha Right For You?

If your large enterprise seeks an award-winning, highly scalable, and secure cloud solution for handling critical customer interactions, Vivocha may be an excellent choice. Its unique capability to integrate tools such as video chat, co-browsing, and click-to-call into a unified omnichannel experience enhances agent productivity and opens new avenues for upselling. Additionally, its open architecture allows for rapid market deployment with proactive customer engagement.

If you are still uncertain whether Vivocha is the right solution for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Screen sharing and form-sharing are enabled
  • ✔ Callback option for complex requests
  • ✔ Agents can manage tickets during interactions

Cons

  • ✘ May require custom setup for some integrations
  • ✘ Some advanced features need configuration

Price

Professional

$52

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Vivocha primarily supports the English language.

No, Vivocha does not have a mobile app.

Yes, Vivocha offers an API.

Vivocha software provides support through phone, email, and help center.

Vivocha offers integration with Zendesk, Enghouse Interactive, AVAYA, Magento, Cisco, and Eptica.

Vivocha features are used by organizations across various industries and sectors, including media, retail and consumer goods, telecommunications, energy and utilities, travel and tourism, financial services, and business and support services.

Vivocha offers custom pricing starting at $52/user/month, along with a free trial option. Request a tailored Vivocha cost plan for your organization.