Vivocha
Enhance customer connections with Vivocha's real-time chat, voice, and video tools, perfect for e-commerce and support teams seeking seamless engagement.
Vivocha enables companies to engage with their clients via live chat, voice calls, and video interactions, boosting support and teamwork among different departments. While its AI automation features are somewhat limited, it still delivers dependable communication tools. In summary, this platform is well-suited for e-commerce businesses, customer service departments, and medium to large organizations seeking cohesive and integrated engagement solutions.
What Is Vivocha?
Vivocha represents a cutting-edge platform for customer engagement, crafted to assist businesses in elevating their customer support and improving interactions directly on their websites or mobile applications. With essential functionalities like video chat and co-browsing, it fosters human connections and optimizes support efficiency by giving agents visibility into the customer's screen. This platform facilitates proactive assistance from agents, guided by customizable rules, thereby tackling the issue of passive support and promoting greater customer loyalty and retention across all types of businesses.
Vivocha Pricing
The pricing structure for Vivocha is tailored to meet the unique needs of each organization, beginning at $52 per user per month, along with an option for a free trial. You can request a customized quote for Vivocha that aligns with your specific requirements.
Note: The pricing information has been obtained from third-party sources and may be subject to change.
Vivocha Integrations
Vivocha offers integration capabilities with:
Zendesk
Magento
AVAYA
Cisco
Eptica
Enghouse Interactive
Schedule a complimentary demo of Vivocha to discover more about the available integrations.
Who Is Vivocha For?
This platform is well-suited for a diverse array of industries, including:
Financial services
Telecommunications
Travel and Tourism
Retail and Consumer goods
Energy and Utilities
Business and Support services
Media
Is Vivocha Right For You?
If your large enterprise seeks an award-winning, highly scalable, and secure cloud solution for handling critical customer interactions, Vivocha may be an excellent choice. Its unique capability to integrate tools such as video chat, co-browsing, and click-to-call into a unified omnichannel experience enhances agent productivity and opens new avenues for upselling. Additionally, its open architecture allows for rapid market deployment with proactive customer engagement.
If you are still uncertain whether Vivocha is the right solution for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for further assistance.