logo

Web Tracks

Web Tracks enhances internal support workflows by automating task assignments and offering comprehensive help desk reporting. While there are some constraints i...

★ ★ ★ ★ ★

0.00 | 0 Reviews

Watch Demo Get Pricing

Web Tracks enhances internal support workflows by automating task assignments and offering comprehensive help desk reporting. While there are some constraints i...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Web Tracks enhances internal support workflows by automating task assignments and offering comprehensive help desk reporting. While there are some constraints in data pattern analysis capabilities, Web Tracks delivers important insights regarding technician performance and resource distribution. This solution is specifically designed for mid-sized IT departments focused on improving efficiency and management.

Product Details

What Is Web Tracks?

Web Tracks is a comprehensive help desk software that operates on-premises and through the web, aimed at optimizing IT and support tasks. This tool allows organizations to effectively handle support tickets, monitor both hardware and software assets, and keep a searchable knowledge base to facilitate quicker resolutions of issues. With features like automated reporting and real-time status updates, teams can boost their productivity, minimize downtime, and maintain a high standard of service quality. Its adaptable setup is particularly beneficial for small to mid-sized businesses looking for centralized IT management and improved support processes.

Web Tracks Pricing

The pricing structure for Web Tracks offers various options tailored for small to mid-sized teams. The available packages include:

  • Standard Edition:

    • 1-User (1 year maintenance): $295

    • 3-User (1 year maintenance): $595

    • 5-User (1 year maintenance): $845

    • 10-User (1 year maintenance): $1,395

  • Enterprise Edition:

    • 3-User (1 year maintenance): $795

    • 5-User (1 year maintenance): $1,295

    • 10-User (1 year maintenance): $2,395

    • 15-User (1 year maintenance): $3,295

    • 25-User (1 year maintenance): $4,995

    • Unlimited Users (1 year maintenance): $6,695

Please note that additional fees may be incurred for upgrades and renewals. Request a customized Web Tracks pricing plan for your organization today!

The pricing is subject to change.

Web Tracks Integrations

This software is compatible with Active Directory integration. Schedule a complimentary demo of Web Tracks to discover more about its integration features.

Who Is Web Tracks For?

The Web Tracks software caters to a diverse range of industries and sectors, such as:

  • Computer software

  • Higher education

Is Web Tracks Right For You?

If you seek a reliable help desk solution for your expanding IT team, Web Tracks could be an excellent choice. It addresses internal support challenges by merging ticket management with asset tracking in a single browser-based platform, streamlining task assignments, and minimizing response times for small to mid-sized teams.

Web Tracks offers centralized reporting and asset management that enhances security and operational transparency. Its intuitive interface and extensive feature set empower teams to operate efficiently while consistently providing top-notch support across all users.

If you're still unsure whether Web Tracks is the perfect match for your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Valuable insights into support team performance
  • ✔ Efficient internal ticketing and task assignments
  • ✔ Supports modern browsers and Windows machines

Cons

  • ✘ Difficult to generate reports with filters
  • ✘ Web interface lacks modern visual appeal

Price

Professional

Multiple Tiers

Get Free Guidance from Our Solution Experts.

Ratings

★ ★ ★ ★ ★
0.00 | 0 reviews

Ratings Distribution

Positive

0%

Neutral

0%

Negative

0%

User Reviews

No reviews yet

Be the first to share your experience with Web Tracks.

Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The software is available in English.

No, Web Tracks does not offer a dedicated mobile app.

The vendor has not specified any information regarding its API availability.

Web Tracks integrates with Active Directory.

Web Tracks features are ideal for organizations in computer software and higher education sectors, supporting mid-market IT teams managing internal support operations.

Web Tracks offers Standard and Enterprise editions, Standard: 1-User $295; 3-User $595; 5-User $845; 10-User $1,395 and Enterprise: 3-User $795; 5-User $1,295; 10-User $2,395; 15-User $3,295; 25-User $4,995; Unlimited Users $6,695 (all include 1 year maintenance). Get in touch for a personalized Web Tracks cost estimate.

Web Tracks offers support through a knowledge base, customer support forums, Mouse Tracks HTML help, and Web Tracks HTML help.