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Widewail

Widewail enhances customer service by effectively handling online reviews and feedback. Although a few users may consider its reporting features somewhat basic,...

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Widewail enhances customer service by effectively handling online reviews and feedback. Although a few users may consider its reporting features somewhat basic,...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Widewail enhances customer service by effectively handling online reviews and feedback. Although a few users may consider its reporting features somewhat basic, it excels in simplifying the process of responding to reviews, boosting engagement, and delivering valuable insights. The user-friendly dashboard, combined with automated alerts, enables businesses to sustain a strong online presence with ease.

Product Details

What Is Widewail?

Widewail serves as a customer service platform aimed at assisting businesses in effectively managing and responding to online reviews. It streamlines the process of review monitoring, automates response workflows, and delivers insightful reporting to enhance customer engagement. This tool is particularly advantageous for small to mid-sized businesses, offering an easy-to-use dashboard, automated alerts, and real-time insights, which enable teams to promptly address customer feedback and uphold a strong online reputation.

Widewail Pricing

The pricing for Widewail varies according to the size of the business, selected products, and specific service requirements. The following plans offer tailored pricing:

  • Invite

  • Invite Video

  • Engage

  • Engage Plus

  • Listings Management

Request a personalized quote for Widewail today!

Please note: Pricing is subject to change.

Widewail Integrations

This software supports integration with various systems and platforms, including:

  • Square

  • HubSpot

  • Salesforce

  • Keap

  • CMS Max

  • DealerTrack

  • Yardi

Check out the Widewail demo for more insight into its integration capabilities.

Who Is Widewail For?

The Widewail platform is suitable for a diverse array of industries and sectors, such as:

  • Automotive dealerships

  • Healthcare providers

  • Restaurants and hospitality

  • Retail businesses

  • Property management

  • Professional services

  • Fitness and wellness centers

Is Widewail Right For You?

If your business places a high priority on managing online reviews and establishing a reputable digital presence, Widewail could be an excellent choice. It has been recognized in the Inc. 5000 list of fastest-growing private companies, showcasing its consistent growth and relevance in the market.

The platform has also received an Automotive Reputation Management Vendor award, indicating industry recognition for its capabilities in review and reputation management.

If you require structured review generation, efficient response management, and actionable insights to enhance customer experience strategies, consider how Widewail's services may meet your requirements.

If you're still uncertain whether Widewail is the right solution for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Helps businesses scale review management efficiently
  • ✔ Personalized responses maintain brand voice
  • ✔ Easy review invitation and generation process

Cons

  • ✘ Users mention a desire for higher engagement rates
  • ✘ Limited customization options noted for video invites

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No. Widewail software does not have a dedicated mobile app.

Widewail does not publicly confirm API availability.

Widewail offers custom pricing plans for Invite, Invite Video, Engage, Engage Plus, and Listings Management services. Contact us to request a personalized Widewail cost quote for your business.

Widewail provides support via email, phone, and online chat.

The platform supports the English language.

Widewail integrates with Square, HubSpot, Salesforce, Keap, CMS Max, DealerTrack, and Yardi for seamless review management.

Widewail features are suitable for diverse industries, including automotive dealerships, healthcare providers, restaurants, retail businesses, property management, professional services, and fitness centers.