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Wowdesk

Wowdesk is a support desk powered by AI, designed to integrate customer inquiries from various channels for smoother resolutions. While its extensive features m...

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Wowdesk is a support desk powered by AI, designed to integrate customer inquiries from various channels for smoother resolutions. While its extensive features m...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Wowdesk is a support desk powered by AI, designed to integrate customer inquiries from various channels for smoother resolutions. While its extensive features might need some initial setup, the user-friendly interface, robust workflow engine, and comprehensive reporting tools enhance the productivity of support agents. In summary, it serves as an effective solution for well-structured support operations.

Product Details

What Is Wowdesk?

Wowdesk is a customer service platform powered by Artificial Intelligence (AI), designed for businesses that require a centralized approach to ticketing and case management. It consolidates requests from various sources such as email, chat, phone, and social media, effectively removing fragmented workflows. With its built-in workflow automation, Wowdesk minimizes repetitive tasks. A self-service portal helps to deflect common inquiries, while routing and case management features facilitate faster escalation. Additionally, reporting dashboards provide valuable metrics that can help in reducing resolution times and monitoring team performance.

Wowdesk Pricing

The software provides several annual plans tailored to meet the diverse needs of different businesses:

  • Wowdesk:

    • Free: $0/user/month

    • Starter: $6/user/month

    • Professional: $30/user/month

    • Enterprise: $60/user/month

  • Wowchat: $5/user/month

  • Wowsurvey: $20/user/month

  • Wowmobile: $5/user/month

  • Wowvirtual assistant: $40/month

A free trial lasting 14 days is also offered.

Request a customized pricing quote for your business with Wowdesk today.

Please note that pricing may change at any time.

Wowdesk Integrations

The platform integrates smoothly with existing Customer Relationship Management (CRM) systems, Enterprise Resource Planning (ERP) systems, and Active Directory.

Schedule a free demo of Wowdesk to explore the integration options available.

Who Is Wowdesk For?

Wowdesk is ideal for various industries and sectors, such as:

  • Finance and accounting

  • Education

  • Retail

  • Non-profit organizations

  • Government

  • Telecommunications

  • Healthcare

  • Real estate

  • Media and marketing

Is Wowdesk Right For You?

If your support teams are dealing with scattered requests, prolonged resolution times, and a high volume of routine tickets, you might benefit from a unified solution. Wowdesk’s omnichannel ticketing system, workflow engine, automation capabilities, and knowledge base can reduce manual tasks, accelerate response times, and simplify the escalation process. With options for both SaaS and on-premise deployment, it accommodates various IT policies. The platform is also structured to support growing teams without disrupting current workflows while incorporating standard security measures to safeguard customer data.

If you're still unsure whether Wowdesk is the right choice for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Repetitive ticket work is handled automatically
  • ✔ All customer messages are handled in one place
  • ✔ Identifies customer sentiment across social channels

Cons

  • ✘ Performance can be occasionally slow under load
  • ✘ Documentation gaps may hinder user workflows

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The software provides a range of annual plans to suit different needs and organization sizes: Wowdesk offers Free $0/user/month, Starter $6/user/month, Professional $30/user/month, and Enterprise $60/user/month; Wowchat is available at $5/user/month, Wowsurvey at $20/user/month, Wowmobile at $5/user/month, and the Wowvirtual Assistant at $40/month. A 14-day free trial is also offered. Contact us to request a personalized Wowdesk cost quote based on your institution's requirements.

Wowdesk is designed to serve a diverse range of industries and sectors, including finance and accounting, education, retail, non-profit organizations, government, telecommunications, healthcare, real estate, and media and marketing.

The platform connects smoothly with existing CRM and ERP systems and also supports integration with Active Directory.

Yes, Wowdesk offers a mobile app.

The software supports multiple languages, including English.

Yes, Wowdesk offers APIs.

The platform provides support via ticket submission, email, fax, phone, and FAQs.