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XMReality

XMReality delivers remote assistance software that enables real-time Augmented Reality (AR) support, allowing teams to troubleshoot and collaborate effectively....

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XMReality delivers remote assistance software that enables real-time Augmented Reality (AR) support, allowing teams to troubleshoot and collaborate effectively....

Watch Demo Get Pricing
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Product Overview

XMReality delivers remote assistance software that enables real-time Augmented Reality (AR) support, allowing teams to troubleshoot and collaborate effectively. Although some users might require a bit of time to become accustomed to the AR interface, its user-friendly visual features and compatibility across multiple devices establish it as a dependable option for quicker problem-solving.

Product Details

What Is XMReality?

XMReality is a cutting-edge remote visual assistance platform designed to enable experts to assist frontline workers with intricate tasks. Utilizing augmented reality features like hand overlays and live pointers, it effectively narrows the knowledge gap. The software is optimized for low-bandwidth environments and incorporates AI-driven documentation, helping businesses minimize downtime and training expenses while enhancing first-time fix rates across their distributed operations.

XMReality Pricing

The starting price for XMReality is $42 per user each month. This Basic plan offers unlimited calls, robust guiding tools, documentation with snapshots and notes, an online knowledge base, and accommodates up to 5 users. The additional pricing tiers for the software include:

  • Professional: $78/user/month

  • Enterprise: Custom pricing

Request a customized XMReality price quote for your organization today!

Please note that pricing may change.

XMReality Integrations

The software integrates seamlessly with various systems and platforms, including:

  • Microsoft Teams

  • Microsoft Outlook

  • Microsoft OneDrive

  • Salesforce Service Cloud

Check out the XMReality demo to discover more about its integration capabilities.

Who Is XMReality For?

XMReality is well-suited for a diverse array of industries and service sectors, including:

  • Manufacturing

  • Heating and cooling

  • Renewable energy

  • Housing and facility management

Is XMReality Right For You?

This platform is particularly beneficial for industrial and housing sectors that require accurate remote guidance. Its unique hand overlay technology and low-bandwidth capabilities guarantee operational effectiveness where typical video solutions may fall short. Having received accolades such as the Housing Digital Innovation Award and the Auggie Award for Best in Show AR, it provides enterprise-grade scalability along with ISO 27001 security. Renowned organizations like Nestlé and Heineken trust this platform for compliant and secure knowledge transfer in critical field operations.

If you still have questions about XMReality, feel free to reach out to us at info@softwareseekers.com for more information.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
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✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Easy remote problem solving with intuitive guidance tools
  • ✔ Works across devices including smartphones, tablets, smart glasses
  • ✔ Generates automatic call transcripts, reports, and documentation

Cons

  • ✘ Cannot have multiple video streams active simultaneously in calls
  • ✘ Restrictive character limit in text chat during active calls

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, XMReality offers a dedicated mobile app for both iOS and Android.

Yes, XMReality offers an API.

XMReality software integrates with Microsoft Teams, Salesforce Service Cloud, Microsoft OneDrive, and Microsoft Outlook.

XMReality is available primarily in English, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, and Swedish.

XMReality pricing starts at $42/user/month. The Basic plan offers unlimited calls, powerful guide tools, documentation with snapshots and notes, an online knowledge base, and supports up to 5 users. The Professional plan is $78/user/month, while Enterprise pricing is available on request. Get a detailed XMReality cost breakdown to make an informed decision.

XMReality features are used by field service technicians, maintenance teams, industrial operators, housing and facility managers, and remote support specialists.

XMReality offers support through phone and email, an online knowledge base, and a dedicated account manager.