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Yuma AI

Yuma AI offers an intelligent customer service solution tailored for e-commerce, streamlining the management of routine inquiries and facilitating upselling opp...

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Yuma AI offers an intelligent customer service solution tailored for e-commerce, streamlining the management of routine inquiries and facilitating upselling opp...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Yuma AI offers an intelligent customer service solution tailored for e-commerce, streamlining the management of routine inquiries and facilitating upselling opportunities. While the initial configuration might need some adjustments to align with your brand's tone, its ‘Auto-Pilot’ agents handle a significant number of support tickets, deliver instant recommendations, and highlight customer satisfaction heat maps. Overall, this system alleviates the burden of repetitive tasks for customer experience teams.

Product Details

What Is Yuma AI?

Yuma AI is a customer service platform powered by Artificial Intelligence (AI), specifically tailored for e-commerce brands. Its purpose is to streamline routine support tasks and enhance customer experiences for teams focused on Customer Experience (CX) and Business Process Outsourcing (BPOs). The ‘Support AI’ feature automatically resolves common support tickets, minimizing repetitive tasks for agents. Additionally, the ‘Smart Recommendations’ and ‘Cart Saver’ functionalities help recover abandoned purchases, while the ‘CSAT Pulse’ provides real-time sentiment heat maps. This functionality enables teams to reduce response times and concentrate on more valuable interactions.

Yuma AI Pricing

The software is available in the following pricing tiers:

  • 500 resolutions: $350/month

  • 1,000 resolutions: $650/month

  • 1,500 resolutions: $900/month

An enterprise plan can also be customized with specific pricing. Furthermore, a 30-day free trial is available.

Request a tailored pricing quote for Yuma AI for your business today.

Note: Pricing may change.

Yuma AI Integrations

The platform supports integration with various third-party applications and systems, including:

  • Shopify software

  • WooCommerce

  • Front

  • Recharge

  • Loop Returns

Schedule a complimentary demo of Yuma AI to explore the integration possibilities further.

Who Is Yuma AI For?

This platform is ideal for a diverse array of industries and sectors, such as:

  • Beauty and personal care

  • Fashion and apparel

  • Consumer tech

  • Medical equipment

  • E-commerce

  • Collectibles

Is Yuma AI Right For You?

If you're facing challenges like increasing ticket volumes, slow response times, or lost revenue due to abandoned carts, Yuma AI offers solutions. The platform automates routine tickets, recovers abandoned carts, and provides insights into user behavior so that agents can focus on complex issues. It is particularly beneficial for e-commerce brands, CX managers, and BPOs looking for effective automation and real-time performance dashboards. Yuma AI adheres to strict data practices, retaining personal information only as necessary and providing users the ability to access, modify, delete, or transfer their data while also offering options to limit processing.

If you remain uncertain whether Yuma AI is suitable for your needs, please reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Helps drop response times noticeably within days
  • ✔ Replies consistently match a brand’s voice
  • ✔ Setup is integrated quickly with pre-existing tools

Cons

  • ✘ Feature compatibility can vary across categories
  • ✘ Performance can be occasionally slow under load

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The software supports multiple languages, including English.

No, Yuma AI does not offer a mobile app.

Yes, Yuma AI offers an API.

The platform integrates with several third-party applications and systems, including Shopify, WooCommerce, Front, Recharge, and Loop Returns.

Yuma AI is well-suited for a wide range of industries and sectors, including beauty and personal care, fashion and apparel, consumer tech, medical equipment, e-commerce, and collectibles.

The software offers plans for 500 resolutions priced at $350/month, 1,000 resolutions at $650/month, and 1,500 resolutions at $900/month, with an enterprise plan available at custom pricing. A 30-day free trial is also provided. Contact us to request a personalized Yuma AI cost quote based on your institution's requirements.

The platform provides support via ticket submission.