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Zammad

Zammad is a multifunctional customer support software designed to streamline communication and enhance support processes. Although its sophisticated reporting f...

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Zammad is a multifunctional customer support software designed to streamline communication and enhance support processes. Although its sophisticated reporting f...

Watch Demo Get Pricing
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Product Overview

Zammad is a multifunctional customer support software designed to streamline communication and enhance support processes. Although its sophisticated reporting features are available only with a premium plan, the software's open-source nature and user-friendly interface enable teams to handle requests effectively. In summary, Zammad's focus on user experience positions it as an attractive option for contemporary help desks.

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Product Details

What Is Zammad?

Zammad is a robust helpdesk solution crafted to organize and manage customer inquiries through a variety of communication channels. This platform enables support teams to merge emails, chats, and calls into one cohesive dashboard. With essential features like personalized ticket views and smart text modules, Zammad significantly decreases response times. It caters to businesses of all sizes, from emerging startups to established enterprises, effectively tackling the issue of fragmented customer data.

Zammad Pricing

Zammad provides several plans tailored to meet user requirements:

  1. Hosted

    • Starter: €7/agent/month

    • Professional: €17/agent/month

    • Plus: €26/agent/month

  2. Self-Hosted

    • Business: €2,999/year

    • Enterprise: €5,999/year

    • Corporation: €9,999/year

Request a custom Zammad pricing estimate for your organization today!

Note: Pricing is subject to change.

Zammad Integrations

This software seamlessly integrates with various systems and platforms, including:

  • Slack

  • Microsoft 365

  • GitHub

  • Sipgate

  • Placetel

  • Checkmk

  • Clearbit

Watch the Zammad demo to explore its integration capabilities.

Who Is Zammad For?

Zammad is well-suited for a diverse array of industries and sectors, such as:

  • Education

  • Retail and wholesale

  • Information technology

  • Healthcare

  • Government

  • Non-profit organizations

  • Telecommunications

Is Zammad Right For You?

If your business values data privacy and requires a highly auditable solution, Zammad could be an ideal choice. Its self-hosting capability allows complete management of sensitive customer data. The platform is praised for its contemporary usability and compliance with GDPR regulations, making it appealing for teams that demand secure and transparent processes. By connecting external customer inquiries with internal task management, it alleviates the confusion of disconnected inboxes.

If you're still uncertain whether Zammad meets your needs, reach out to our customer support at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Efficient tagging and ticket categorization
  • ✔ Unlimited businesses on open-source platform
  • ✔ Simple drop-down ticket status selection

Cons

  • ✘ Standard features can be implemented clunkily
  • ✘ Some configurations require command line interface

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No, Zammad does not offer a dedicated mobile app.

Zammad offers hosted plans such as Starter at €7/agent/month, Professional at €17/agent/month, and Plus at €26/agent/month, alongside self-hosted packages including Business at €2,999/year, Enterprise at €5,999/year, and Corporation at €9,999/year. Get a detailed Zammad cost breakdown tailored to your specific requirements.

Typical users include education, retail, IT, healthcare, gGovernment, and NGOs.

Yes, Zammad does offer an API.

Zammad offers expert support via email, phone, and ticketing system.

The platform interface supports 40+ languages.

It integrates with Slack, Microsoft 365, GitHub, Sipgate, Placetel, Checkmk, and Clearbit.