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Zervise

Zervise empowers support teams by integrating a conversational helpdesk seamlessly within Microsoft Teams and Slack, reducing the need for context switching and...

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Zervise empowers support teams by integrating a conversational helpdesk seamlessly within Microsoft Teams and Slack, reducing the need for context switching and...

Watch Demo Get Pricing
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Product Overview

Zervise empowers support teams by integrating a conversational helpdesk seamlessly within Microsoft Teams and Slack, reducing the need for context switching and boosting overall productivity. Although the interface could benefit from enhancements, its provision of unlimited agents along with simple AI integration fosters a cohesive and effective support environment for contemporary businesses.

Product Details

What Is Zervise?

Zervise serves as a helpdesk solution driven by conversational AI, specifically crafted for Small and Medium Businesses (SMBs) as well as internal enterprise teams. It streamlines both customer and employee support by consolidating communications from platforms like Microsoft Teams, Slack, WhatsApp, and Instagram into one cohesive interface.

This platform includes Opportunity Management, which empowers agents to transform support tickets into sales opportunities, effectively linking service delivery with revenue generation. By leveraging AI to handle routine inquiries, Zervise minimizes resolution times and cuts operational expenses for expanding organizations.

Zervise Pricing

The pricing structure for Zervise is as follows:

  • Forever Free: $0

  • Enterprise Plan: Starting at $6.99/month

Request a tailored Zervise pricing estimate for your business today!

Note: Pricing may vary.

Zervise Integrations

This software seamlessly integrates with various systems and platforms, including:

  • Microsoft Teams

  • Slack

  • WhatsApp

  • Instagram

  • Microsoft Excel

Check out the Zervise demo to discover more about its integration capabilities.

Who Is Zervise For?

Zervise is perfectly suited for numerous industries and sectors, such as:

  • Education

  • Manufacturing

  • Retail

  • Logistics

  • Hospitality

  • Real estate

Is Zervise Right For You?

Zervise stands out as an excellent option for businesses eager to move away from traditional ticketing systems by embedding support within everyday collaboration tools. Its innovative Opportunity Management feature is especially beneficial for teams aiming to convert support interactions into revenue streams. Additionally, Zervise complies with GDPR regulations, allowing users to request corrections, amendments, or deletions of their personal data via a dedicated support email.

If you are still uncertain whether Zervise is suitable for your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Includes a real-time collaborative agent workspace
  • ✔ Provides data-driven performance visualization
  • ✔ Offers automated service level enforcement

Cons

  • ✘ Active account registration is needed for
  • ✘ Manual administrative role assignment may be required

Price

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Information regarding the vendor’s public API availability has not been provided.

The platform currently supports English, German, French, Italian, and Serbian.

The vendor offers a Forever Free ($0) and an Enterprise plan (Starting at $6.99/month). Request a customized Zervise price plan for your business today!

Information regarding a dedicated mobile app has not been specified by the vendor.

Zervise features are designed for businesses in industries and sectors like real estate, hospitality, logistics, retail, manufacturing, and education.

The platform integrates with various software and services including Instagram, Microsoft Excel, WhatsApp, Slack, and Microsoft Teams.

The platform provides support through email, phone, and contact form.