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Zight

Zight empowers customer support teams to expedite ticket resolution by gathering, organizing, and disseminating visual information. Although the initial configu...

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Zight empowers customer support teams to expedite ticket resolution by gathering, organizing, and disseminating visual information. Although the initial configu...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Zight empowers customer support teams to expedite ticket resolution by gathering, organizing, and disseminating visual information. Although the initial configuration might require some effort, its integrations along with AI-driven documentation capabilities facilitate quicker problem-solving. In essence, it is specifically designed for teams aiming to minimize the back-and-forth associated with ticket management.

Product Details

What Is Zight?

Zight serves as a visual communication platform aimed at enhancing the efficiency of customer support and service teams in resolving issues with improved clarity. Users can record their screens, take screenshots, request videos from customers along with system logs, and create AI-driven step-by-step guides based on these recordings. The platform seamlessly integrates with various tools, allowing users to create and export support content without the need to switch between different workflows. Additionally, Zight consolidates videos, documentation, and feedback into one dashboard, fostering better collaboration and knowledge sharing.

Zight Pricing

The pricing structure for Zight includes the following options:

  • Free: $0

  • Pro: $9/month

  • Team: $11/user

  • Enterprise: Custom pricing

Request a tailored pricing quote for your organization today!

Note: Pricing may vary.

Zight Integrations

This software offers integration with several tools and platforms, including:

  • Asana

  • Capsule CRM

  • ClickUp software

  • Copper software

  • CallHippo

  • GitHub

Schedule a complimentary demo of Zight to explore its integration capabilities.

Who Is Zight For?

Zight is well-suited for organizations spanning a variety of sectors and industries such as:

  • Professional services

  • Education

  • Technology

  • Real estate

  • Healthcare

Is Zight Right For You?

If you’re part of a customer support, customer success, or escalation team aiming to minimize back-and-forth communication and resolve tickets more clearly, then Zight is tailored to facilitate quicker issue resolution through visual communication and centralized workflows.

The platform has gained the trust of over 5 million users globally and is compliant with SOC 2 Type II, HIPAA, and GDPR regulations while being hosted on AWS. It’s an excellent choice for teams that value speed, clarity, and secure support operations at scale.

If you're still uncertain whether Zight is the perfect match for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Provides an easy-to-use interface
  • ✔ Centralizes visual support workflows
  • ✔ Responsive and helpful customer support

Cons

  • ✘ File organization within a collection could be improved
  • ✘ Some functionalities may initially overwhelm new users

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Zight supports the English language.

Zight offers support via live chat and a dedicated support center.

Yes, Zight offers a dedicated mobile app for iOS devices.

Zight offers four pricing plans: Free ($0/month), Pro ($9/month), Team ($11/user), and Enterprise (Custom). Receive a personalized Zight cost estimate specific to your organization.

Zight integrates with Asana, Capsule CRM, ClickUp, Copper, Dropbox, Dynamics 365, and GitHub software.

Zight features support organizations in the professional services, education, technology, real estate, and healthcare industries.

Information regarding an API is currently unspecified by the vendor.