Zight

star star star star star 0.0 (0 reviews) | Customer Service Software · Customer Communications Tools

Resolve customer support tickets faster with Zight, the visual context tool that streamlines issue resolution and reduces back-and-forth.

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Product Overview

Zight empowers customer support teams to expedite ticket resolution by gathering, organizing, and disseminating visual information. Although the initial configuration might require some effort, its integrations along with AI-driven documentation capabilities facilitate quicker problem-solving. In essence, it is specifically designed for teams aiming to minimize the back-and-forth associated with ticket management.

Product Details

What Is Zight?

Zight serves as a visual communication platform aimed at enhancing the efficiency of customer support and service teams in resolving issues with improved clarity. Users can record their screens, take screenshots, request videos from customers along with system logs, and create AI-driven step-by-step guides based on these recordings. The platform seamlessly integrates with various tools, allowing users to create and export support content without the need to switch between different workflows. Additionally, Zight consolidates videos, documentation, and feedback into one dashboard, fostering better collaboration and knowledge sharing.

Zight Pricing

The pricing structure for Zight includes the following options:

Free: $0
Pro: $9/month
Team: $11/user
Enterprise: Custom pricing

Request a tailored pricing quote for your organization today!

Note: Pricing may vary.

Zight Integrations

This software offers integration with several tools and platforms, including:

Asana
Capsule CRM
ClickUp software
Copper software
CallHippo
GitHub

Schedule a complimentary demo of Zight to explore its integration capabilities.

Who Is Zight For?

Zight is well-suited for organizations spanning a variety of sectors and industries such as:

Professional services
Education
Technology
Real estate
Healthcare

Is Zight Right For You?

If you’re part of a customer support, customer success, or escalation team aiming to minimize back-and-forth communication and resolve tickets more clearly, then Zight is tailored to facilitate quicker issue resolution through visual communication and centralized workflows.

The platform has gained the trust of over 5 million users globally and is compliant with SOC 2 Type II, HIPAA, and GDPR regulations while being hosted on AWS. It’s an excellent choice for teams that value speed, clarity, and secure support operations at scale.

If you're still uncertain whether Zight is the perfect match for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkProvides an easy-to-use interface

checkCentralizes visual support workflows

checkResponsive and helpful customer support

Cons

closeFile organization within a collection could be improved

closeSome functionalities may initially overwhelm new users

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Frequently Asked Questions

Zight supports the English language.

Zight offers support via live chat and a dedicated support center.

Yes, Zight offers a dedicated mobile app for iOS devices.

Zight offers four pricing plans: Free ($0/month), Pro ($9/month), Team ($11/user), and Enterprise (Custom). Receive a personalized Zight cost estimate specific to your organization.

Zight integrates with Asana, Capsule CRM, ClickUp, Copper, Dropbox, Dynamics 365, and GitHub software.

Zight features support organizations in the professional services, education, technology, real estate, and healthcare industries.

Information regarding an API is currently unspecified by the vendor.

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