Znuny

star star star star star 0.0 (0 reviews) | Customer Service Software · Customer Communications Tools

Streamline your service workflows with Znuny, the powerful open-source ticketing framework designed for effective communication and strategic flexibility.

Get Pricing play_circleWatch Demo

Product Overview

The Znuny software offers a thorough open-source ticketing system designed to assist organizations in optimizing their communication and intricate service processes. Although its wide range of functionalities can seem daunting at first, the solid features of Znuny combined with its reliable documentation make the learning curve worthwhile. In summary, the adaptable nature of Znuny positions it as a remarkable option for contemporary service management.

Product Details

What Is Znuny?

Znuny is a robust ticket management system tailored for corporate environments, aimed at consolidating various customer communications into a well-organized, searchable database. By employing dynamic business objects and automated process maps, this platform effectively addresses the challenges of disjointed communication often faced in large organizations. It proves especially beneficial for mid-market and enterprise businesses that need highly customizable, audit-compliant workflows to ensure that every customer inquiry is monitored from start to finish.

Znuny Pricing

Znuny follows a dual-economic model where the core software is available at no cost, while professional support subscriptions cater to enterprises that seek assured stability and expert assistance. The available support tiers include:

Free Version (LTS/Feature Releases): $0/user/month
Silver Plan: $4,499/year
Gold Plan: $9,999/year
Platinum Plan: $28,999/year

Request a personalized pricing quote for your business today.

Note: Prices are subject to change.

Znuny Integrations

The vendor has not disclosed information regarding third-party integrations for this software. Schedule a Znuny demo to explore the software's capabilities further.

Who Is Znuny For?

Znuny caters to a diverse range of sectors and industries, including:

Financial services
IT service management
Healthcare
Educational institutions
Human resources
Government agencies
Facility management

Is Znuny Right For You?

This software stands out for organizations that prioritize data sovereignty and require thorough documentation. Znuny is lauded for its exceptional value and reliability within the open-source community. Its capability to manage intricate ITIL-aligned processes makes it the tool of choice for sectors where security is paramount.

If you're uncertain whether Znuny suits your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

cancel Analytics

cancel Live Chat

cancel Workflows

cancel API Access

cancel Mobile CRM

cancel Purchasing

cancel Cloud-Based

cancel Node Editing

cancel Self-Service

cancel Phone support

cancel Web Filtering

cancel Call Recording

cancel Call Scripting

cancel Contact Center

cancel Issue Tracking

cancel Knowledge Base

cancel Sales Tracking

check_circle SLA Management

cancel Call Monitoring

cancel Canned Response

cancel Case Management

check_circle CRM Integration

cancel Data Encryption

cancel Lead Generation

cancel Lead Management

cancel MLOps Platforms

cancel Reporting & Audit

cancel Task Management

cancel Automation Tools

check_circle Canned Responses

cancel Customer Profile

cancel Customer Support

cancel Email Management

cancel Order Management

cancel Queue management

cancel Sales Automation

cancel Security Measure

cancel Speech Analytics

cancel Ticketing System

cancel Activity Tracking

cancel Client Management

cancel Customer Feedback

check_circle Customer Profiles

cancel Real-Time Preview

cancel Sales Forecasting

cancel Ticket Management

cancel Activity Dashboard

cancel Contact Management

cancel Help Desk Software

cancel Internal Ticketing

cancel Live Chat Software

cancel Predictive Dialing

cancel Project Scheduling

cancel Self‑Service Portal

cancel Service Management

cancel Alerts/Notifications

cancel Analytics & Reporting

cancel Automated Responses

cancel Automation & Chatbots

cancel Automation & Workflow

cancel Calendar & Scheduling

cancel Collaboration Tools

cancel Customer Management

cancel Document Management

cancel Email & Phone Support

cancel Employee Engagement

cancel Feedback Management

cancel Firewall Protection

cancel Incident Management

cancel Loyalty and Rewards

check_circle Omnichannel Support

cancel Phishing Prevention

cancel Real-Time Dashboard

cancel Reporting & Analytics

cancel Security & Compliance

check_circle Self-Service Portal

cancel Threat Intelligence

cancel Vector Import/Export

cancel Welding And Merging

cancel Workflow Automation

cancel Call Center Software

cancel Integration With CRM

cancel Inventory Management

cancel Knowledge Management

cancel Omni-channel Support

cancel Ticketing Management

cancel Warehouse Management

cancel Active Learning Tools

cancel Billing And Invoicing

cancel CRM Integration Tools

cancel Customer Segmentation

check_circle Escalation Management

cancel Inside Sales Software

cancel IT Service Management

cancel Multi-Channel Support

cancel Work Order Management

check_circle Call Center Management

cancel Data Labeling Software

cancel Deep Learning Software

cancel Generative AI Software

cancel Opportunity Management

cancel Sales Enablement Tools

cancel Security & Data Handling

check_circle Analytics and Reporting

cancel Contact Center Software

cancel Customer Service/Support

cancel Customizable Dashboards

cancel File Sharing & Management

cancel Knowledge Base Software

cancel Real-Time Communication

cancel Remote Support Software

cancel Reporting and Analytics

cancel SLA Management Software

cancel Social Media Management

cancel Supply Chain Management

cancel Synthetic Data Software

cancel Task & Project Management

cancel AI & Automation Governance

cancel Compliance & Risk Controls

cancel Customer Feedback Survey

cancel Deal Pipeline Management

cancel Social Media Integration

cancel Vulnerability Management

cancel Contact Center Management

check_circle Customer Feedback Surveys

cancel Customer Service Software

cancel Customer Support Software

cancel Live Chat CRM Integration

cancel Machine Learning Software

cancel Mobile Payments & Invoicing

cancel Natural Language Dialogue

cancel Online Portal for Tenants

cancel Sales Pipeline Management

cancel Small Business Scheduling

cancel Channel & Initiation Support

cancel Contact Center Outsourcing

cancel Customer Feedback & Profiles

cancel Customer Support Ticketing

cancel Integrations & Extensibility

cancel Sales Engagement Platforms

cancel Account Management Software

cancel AI-Integrated CRM Solutions

cancel Anti-Virus And Anti-Malware

cancel Business Process Management

cancel Customer Service Automation

cancel Feedback Analytics Software

cancel Knowledge Base & Self-Service

cancel Multi-Factor Authentication

cancel Sales Acceleration Software

cancel Video Surveillance Software

cancel Call Center & Queue Management

cancel Call Reporting and Analytics

cancel Customer Self-Service Portal

cancel Integration with Other Tools

cancel Omnichannel Support Software

cancel Self-Service Portal Software

cancel SF Customer Service Software

cancel Task and Activity Management

cancel Task Assignment And Tracking

cancel Customer Communications Tools

cancel Customer Feedback and Surveys

cancel Deterministic Execution Layer

cancel Remote Video Support Software

cancel Security Audits And Reporting

cancel Appointment & Booking Management

cancel Automated Appointment Reminder

cancel Barcode And QR Code Generation

cancel Call Transfer and Conferencing

cancel Customer Experience Management

cancel Customer Self-Service Software

cancel Escalation Management Software

cancel Interactive Voice Response (IVR)

cancel Call Center Management Software

cancel Collaboration and Communication

cancel Content and Document Management

cancel Conversational Support Software

cancel CRM-Integrated Support Software

cancel Customer Communication Tracking

cancel Other Customer Service Software

cancel Analytics and Reporting Software

cancel Appointment Management/Scheduling

cancel Automated Responses And Chatbots

cancel Customer Feedback & SLA Management

cancel Integration with Marketing Tools

cancel Analytics and Analytics Reporting

cancel Configuration Management Database

cancel Integration with Third-Party Apps

cancel Voicemail and Callback Management

cancel Digital Customer Service Platforms

cancel Knowledge Base / Self-Service Portal

cancel Conversational Intelligence Software

cancel Customer Relationship Management (CRM)

cancel Customer Service Automation Software

cancel Omnichannel Customer Support Software

cancel Multilingual Customer Support Software

cancel Data Science & Machine Learning Platforms

cancel Enterprise Feedback Management Software

cancel Chatbots / Automated responses And Chatbots

cancel Omnichannel Support / Multi-Channel Support

cancel Integration with Help Desk and Support Systems

cancel Knowledge Base / Content Creation and Management

Pros & Cons

Pros

checkOpen-source platform with no licensing fees, providing cost-effective service desk management

checkCentralized ticketing system allows efficient handling of customer inquiries and internal support tasks

checkSLA, queue management, and ticket escalation features improve service efficiency

checkBuilt-in knowledge base and FAQ system enable self-service for customers and agents

Cons

closeSoftware interface may seem dated and requires updates

closeDocumentation gaps may hinder user workflows

User Reviews

0.0

star star star star star

0 reviews

Positive

Neutral

Negative

rate_review

No reviews yet

Be the first to share your experience with Znuny.

Frequently Asked Questions

The vendor has not disclosed specific information regarding third-party integrations for this software.

Znuny pricing model is such where the core software is available for free, while enterprises can opt for paid professional support plans for long-term stability and expert assistance. The available options include a free version with LTS and feature releases at $0 per user per month, along with annual support subscriptions: Silver at $4,499, Gold at $9,999, and Platinum at $28,999. You can request a customized Znuny cost quote based on their specific needs.

Znuny is well suited to a broad range of industries and use cases, making it a flexible solution for sectors such as financial services, IT service management, healthcare, education, human resources, government organizations, and facility management teams.

No, Znuny does not have a mobile application.

There is no information available about the kind of support it offers.

Znuny is primarily available in English, and German.

Yes, Znuny offers robust API capabilities.

Still deciding on Znuny?

Talk to a specialist — they'll compare it against your shortlist for free.

chat_bubbleTalk to an expert

Znuny

How would you rate the overall quality?

Overall Rating

☆ ☆ ☆ ☆ ☆

Ease of Use

Value for Money

Customer Support

Functionality