logo

Znuny

The Znuny software offers a thorough open-source ticketing system designed to assist organizations in optimizing their communication and intricate service proce...

★ ★ ★ ★ ★

0.00 | 0 Reviews

Watch Demo Get Pricing

The Znuny software offers a thorough open-source ticketing system designed to assist organizations in optimizing their communication and intricate service proce...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

The Znuny software offers a thorough open-source ticketing system designed to assist organizations in optimizing their communication and intricate service processes. Although its wide range of functionalities can seem daunting at first, the solid features of Znuny combined with its reliable documentation make the learning curve worthwhile. In summary, the adaptable nature of Znuny positions it as a remarkable option for contemporary service management.

Product Details

What Is Znuny?

Znuny is a robust ticket management system tailored for corporate environments, aimed at consolidating various customer communications into a well-organized, searchable database. By employing dynamic business objects and automated process maps, this platform effectively addresses the challenges of disjointed communication often faced in large organizations. It proves especially beneficial for mid-market and enterprise businesses that need highly customizable, audit-compliant workflows to ensure that every customer inquiry is monitored from start to finish.

Znuny Pricing

Znuny follows a dual-economic model where the core software is available at no cost, while professional support subscriptions cater to enterprises that seek assured stability and expert assistance. The available support tiers include:

  • Free Version (LTS/Feature Releases): $0/user/month

  • Silver Plan: $4,499/year

  • Gold Plan: $9,999/year

  • Platinum Plan: $28,999/year

Request a personalized pricing quote for your business today.

Note: Prices are subject to change.

Znuny Integrations

The vendor has not disclosed information regarding third-party integrations for this software. Schedule a Znuny demo to explore the software's capabilities further.

Who Is Znuny For?

Znuny caters to a diverse range of sectors and industries, including:

  • Financial services

  • IT service management

  • Healthcare

  • Educational institutions

  • Human resources

  • Government agencies

  • Facility management

Is Znuny Right For You?

This software stands out for organizations that prioritize data sovereignty and require thorough documentation. Znuny is lauded for its exceptional value and reliability within the open-source community. Its capability to manage intricate ITIL-aligned processes makes it the tool of choice for sectors where security is paramount.

If you're uncertain whether Znuny suits your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Open-source platform with no licensing fees, providing cost-effective service desk management
  • ✔ Centralized ticketing system allows efficient handling of customer inquiries and internal support tasks
  • ✔ SLA, queue management, and ticket escalation features improve service efficiency
  • ✔ Built-in knowledge base and FAQ system enable self-service for customers and agents

Cons

  • ✘ Software interface may seem dated and requires updates
  • ✘ Documentation gaps may hinder user workflows

Price

Professional

Custom

Get Free Guidance from Our Solution Experts.

Ratings

★ ★ ★ ★ ★
0.00 | 0 reviews

Ratings Distribution

Positive

0%

Neutral

0%

Negative

0%

User Reviews

No reviews yet

Be the first to share your experience with Znuny.

Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The vendor has not disclosed specific information regarding third-party integrations for this software.

Znuny pricing model is such where the core software is available for free, while enterprises can opt for paid professional support plans for long-term stability and expert assistance. The available options include a free version with LTS and feature releases at $0 per user per month, along with annual support subscriptions: Silver at $4,499, Gold at $9,999, and Platinum at $28,999. You can request a customized Znuny cost quote based on their specific needs.

Znuny is well suited to a broad range of industries and use cases, making it a flexible solution for sectors such as financial services, IT service management, healthcare, education, human resources, government organizations, and facility management teams.

No, Znuny does not have a mobile application.

There is no information available about the kind of support it offers.

Znuny is primarily available in English, and German.

Yes, Znuny offers robust API capabilities.