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Zoho Assist

Zoho Assist offers secure remote support along with unattended access, allowing IT professionals and support representatives to address problems effectively. Th...

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Zoho Assist offers secure remote support along with unattended access, allowing IT professionals and support representatives to address problems effectively. Th...

Watch Demo Get Pricing
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Product Overview

Zoho Assist offers secure remote support along with unattended access, allowing IT professionals and support representatives to address problems effectively. The platform facilitates rapid setup and seamless management of clients. While a few users report sporadic connection difficulties, its comprehensive features and intuitive interface render it a dependable solution for remote help.

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Product Details

What Is Zoho Assist?

Zoho Assist is a cloud-driven solution designed for remote support and unattended access. This tool empowers technicians to resolve issues on computers and mobile devices through features such as instant messaging and the ability to manage multiple monitors. By eliminating the need for physical presence and reducing response times, Zoho Assist provides fast, secure, and cross-platform assistance without requiring software installation on client devices. Consequently, teams can react more swiftly and manage service challenges more effectively.

Zoho Assist Pricing

The pricing structure for Zoho Assist is adaptable, catering to remote access needs with options for on-demand support and unattended device management, along with a complimentary 15-day trial. The available plans encompass both Remote Support and Unattended Access.

Remote Support Plans

  • Standard: $12 per technician per month

  • Professional: $18 per technician per month

  • Enterprise: $28 per technician per month

Unattended Access Plans

  • Standard: $12 per month

  • Professional: $18 per month

Request a customized pricing quote for your business regarding Zoho Assist today!

Please note that prices are subject to change.

Zoho Assist Integrations

This software seamlessly integrates with various systems and platforms, including:

  • Zendesk Suite

  • ServiceNow HR

  • Jira Software

  • Freshdesk Software

  • Zoho Desk

Check out the Zoho Assist demo to gain insights into its integration capabilities.

Who Is Zoho Assist For?

Zoho Assist is perfectly suited for numerous industries and sectors, such as:

  • IT support teams

  • Customer service departments

  • Managed service providers

  • Healthcare

  • Education sector

Is Zoho Assist Right For You?

If your business requires effective and secure remote support and access, Zoho Assist presents a robust solution. Its intuitive interface coupled with seamless remote support functionalities allows technicians to connect with clients effortlessly and address issues promptly. The software is recognized for its cost-effectiveness, offering powerful features often at a lower price than competitors. Furthermore, Zoho Assist has gained significant accolades, including being named the ‘Customer's Choice’ in Gartner Peer Insights' Remote Desktop Software category for both 2023 and 2024. Its reliability, user-friendly design, and an extensive feature set make it an excellent choice for organizations that depend on reliable remote assistance.

If you are still unsure whether Zoho Assist is the right option for you, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✔ help desk software
✘ internal ticketing
✔ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✘ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✔ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✔ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✔ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Easy deployment options
  • ✔ Seamless client management
  • ✔ Access unattended devices anytime

Cons

  • ✘ Occasional connection problems
  • ✘ Inconsistent session recording quality

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes. Zoho Assist provides a REST-based API.

Zoho Assist supports multiple languages including English, German, French, and many more.

Zoho Assist integrates natively with major tools, including Zendesk, Jira, Spiceworks, and Slack.

Zoho Asist has a mobile app for both iOS and Android.

Zoho Assist offers multiple plans for both remote and unattended access. Remote Support Plans include, Standard ($12/technician/month), Professional ($18/technician/month), and Enterprise ($28/technician/month). While Unattended Access Plans include, Standard ($12/month) and Professional ($18/month). Request a custom Zoho Assist cost quote for your business today!

Zoho Assist offers support through chat and email.

Zoho Assist is typically used by customer support teams, system administrators, IT teams, and support agents.