Zoho Assist

star star star star star 0.0 (0 reviews) | Customer Service Software · Live Chat Software

Experience secure remote support and unattended access with Zoho Assist, designed for efficient issue resolution and smooth client management.

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Product Overview

Zoho Assist offers secure remote support along with unattended access, allowing IT professionals and support representatives to address problems effectively. The platform facilitates rapid setup and seamless management of clients. While a few users report sporadic connection difficulties, its comprehensive features and intuitive interface render it a dependable solution for remote help.

Product Details

What Is Zoho Assist?

Zoho Assist is a cloud-driven solution designed for remote support and unattended access. This tool empowers technicians to resolve issues on computers and mobile devices through features such as instant messaging and the ability to manage multiple monitors. By eliminating the need for physical presence and reducing response times, Zoho Assist provides fast, secure, and cross-platform assistance without requiring software installation on client devices. Consequently, teams can react more swiftly and manage service challenges more effectively.

Zoho Assist Pricing

The pricing structure for Zoho Assist is adaptable, catering to remote access needs with options for on-demand support and unattended device management, along with a complimentary 15-day trial. The available plans encompass both Remote Support and Unattended Access.

Remote Support Plans

Standard: $12 per technician per month
Professional: $18 per technician per month
Enterprise: $28 per technician per month

Unattended Access Plans

Standard: $12 per month
Professional: $18 per month

Request a customized pricing quote for your business regarding Zoho Assist today!

Please note that prices are subject to change.

Zoho Assist Integrations

This software seamlessly integrates with various systems and platforms, including:

Zendesk Suite
ServiceNow HR
Jira Software
Freshdesk Software
Zoho Desk

Check out the Zoho Assist demo to gain insights into its integration capabilities.

Who Is Zoho Assist For?

Zoho Assist is perfectly suited for numerous industries and sectors, such as:

IT support teams
Customer service departments
Managed service providers
Healthcare
Education sector

Is Zoho Assist Right For You?

If your business requires effective and secure remote support and access, Zoho Assist presents a robust solution. Its intuitive interface coupled with seamless remote support functionalities allows technicians to connect with clients effortlessly and address issues promptly. The software is recognized for its cost-effectiveness, offering powerful features often at a lower price than competitors. Furthermore, Zoho Assist has gained significant accolades, including being named the ‘Customer's Choice’ in Gartner Peer Insights' Remote Desktop Software category for both 2023 and 2024. Its reliability, user-friendly design, and an extensive feature set make it an excellent choice for organizations that depend on reliable remote assistance.

If you are still unsure whether Zoho Assist is the right option for you, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkEasy deployment options

checkSeamless client management

checkAccess unattended devices anytime

Cons

closeOccasional connection problems

closeInconsistent session recording quality

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Frequently Asked Questions

Yes. Zoho Assist provides a REST-based API.

Zoho Assist supports multiple languages including English, German, French, and many more.

Zoho Assist integrates natively with major tools, including Zendesk, Jira, Spiceworks, and Slack.

Zoho Asist has a mobile app for both iOS and Android.

Zoho Assist offers multiple plans for both remote and unattended access. Remote Support Plans include, Standard ($12/technician/month), Professional ($18/technician/month), and Enterprise ($28/technician/month). While Unattended Access Plans include, Standard ($12/month) and Professional ($18/month). Request a custom Zoho Assist cost quote for your business today!

Zoho Assist offers support through chat and email.

Zoho Assist is typically used by customer support teams, system administrators, IT teams, and support agents.

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