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Zoho Lens

Zoho Lens enhances the way teams provide remote assistance by utilizing live AR streaming, real-time annotations, and secure collaboration among multiple partic...

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Zoho Lens enhances the way teams provide remote assistance by utilizing live AR streaming, real-time annotations, and secure collaboration among multiple partic...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Zoho Lens enhances the way teams provide remote assistance by utilizing live AR streaming, real-time annotations, and secure collaboration among multiple participants. Although the customization features are somewhat restricted, its visual tools effectively aid technicians, field service crews, and maintenance teams. In summary, it presents a reliable option for businesses seeking effective and practical remote support.

Product Details

What Is Zoho Lens?

Zoho Lens is a cutting-edge augmented reality (AR) remote assistance tool tailored for customer service teams aiming to address intricate hardware challenges from afar. This software enables specialists to observe a customer's surroundings through live camera feeds from their mobile devices or smart glasses. By utilizing AR annotations, experts can give real-time guidance, emphasizing specific objects within the live video stream. This innovative approach enhances first-time fix rates, minimizes equipment downtime, and leads to significant cost savings by eliminating the need for expensive on-site visits for maintenance and repairs.

Zoho Lens Pricing

Zoho Lens provides three distinct pricing options, along with a complimentary 15-day trial:

  • Free Plan: $0

  • Standard Plan: $9 per technician per month

  • Professional Plan: $15 per technician per month

Reach out to us for a comprehensive breakdown of Zoho Lens costs tailored to your organization!

Please note: Pricing may change over time.

Zoho Lens Integrations

Zoho Lens has partnered with the following platforms:

  • Zendesk

  • Jira software

Schedule a free demo of Zoho Lens to discover more about these integration options.

Who Is Zoho Lens For?

This software is perfect for various industries and sectors, such as:

  • Automotive

  • Aviation

  • Healthcare

  • Retail

  • Construction

  • Manufacturing

  • Insurance

Is Zoho Lens Right For You?

If your organization, especially in specialized domains like manufacturing or field service, faces challenges in diagnosing complex equipment issues remotely, then Zoho Lens is an excellent solution. Its primary advantage lies in real-time AR collaboration, offering unmatched visual context that turns challenging support calls into effective problem-solving sessions. Additionally, by allowing experts to utilize AR markers, live text scans, and session recordings, it aids businesses in minimizing downtime and ensuring compliance with regulations, establishing itself as a frontrunner in visual support technology.

Still uncertain whether Zoho Lens is suitable for you? Get in touch with our customer support team at info@softwareseekers.com for more assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Supports text chat and VoIP communication
  • ✔ Allows screenshots during live sessions
  • ✔ Supports step-by-step visual guidance

Cons

  • ✘ Limited functionality compared to some tools
  • ✘ Hardware requirements may restrict usability

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Zoho Lens features are used by organizations across various industries and sectors, such as healthcare, aviation, manufacturing, insurance, construction, automotive, and retail.

Yes, Zoho Lens offers an API.

Yes, Zoho Lens has a mobile app for Android and iOS users.

Zoho Lens supports multiple languages, including English, Spanish, Portuguese, German, French, Dutch, and Chinese.

Zoho Lens pricing consists of three plans, i.e., the Free Plan at $0, the Standard Plan at $9/technician/month, and the Professional Plan at $15/technician/month, plus a 15-day free trial option. Get in touch for a personalized Zoho Lens price estimate.

Zoho Lens offers integration with Jira and Zendesk.

Zoho Lens software provides support through phone, email, an online contact form, FAQs, and a knowledge base.